Cancellation & Refund Policy

At Balaji Digital Seva Kendra, Baramati, we aim to provide reliable and transparent digital and citizen services. Since most of our services involve application processing, document handling, online submissions, and third-party portals, cancellation and refund eligibility may vary depending on the status of the requested service.

Cancellation Policy

• A service cancellation request should be submitted before the requested service has been processed or submitted to the concerned authority.
• Once an application, form, payment, or service request has been successfully submitted or processed, cancellation may not be possible.
• To request cancellation, customers should contact us as soon as possible with their service details or transaction reference.
• Cancellation requests are subject to the status of the particular service.

Refund Eligibility

Refunds may be considered in cases where:

• The requested service has not yet been processed or submitted.
• Payment has been received but the service could not be initiated due to an issue on our side.
• A duplicate payment has been received for the same service.

Any applicable refund will be evaluated based on the service status, payment records, and applicable processing charges.

Non-Refundable Services

Refunds may not be available once a service has already been processed, submitted, completed, or paid to a government department or third-party service provider.

• Government or third-party fees already paid.
• Applications already submitted for processing.
• Services already completed or delivered.
• Processing charges or other applicable service charges already incurred.

Application Rejection

If an application is rejected, delayed, or not approved by a government department or third-party authority, the service outcome is outside our direct control. Refund eligibility, if any, will depend on the rules of the concerned department or service provider.

Refund Processing

Once a refund is approved, it will generally be processed through the applicable payment method. The time required for the amount to reflect in the customer's account may depend on the payment gateway, bank, or financial institution.

Duplicate Payments

If you have accidentally made a duplicate payment for the same service, please contact us with the transaction details. After verification, the eligible duplicate amount may be refunded according to the applicable payment and service processing conditions.

How to Request a Cancellation or Refund

To submit a cancellation or refund request, please provide the following details:

• Customer name
• Mobile number
• Service name
• Transaction or application reference number
• Reason for the cancellation or refund request
• Payment details, if required for verification

Policy Updates

Balaji Digital Seva Kendra reserves the right to update this Cancellation & Refund Policy whenever required to reflect changes in services, payment systems, government requirements, or applicable regulations.